Overview
This demo presents a real-time AI solution integrating WhatsApp and Voice agents for healthcare triage and appointment booking. The system allows users to upload documents to train the AI agent with custom knowledge, interact via voice or WhatsApp, and receive intelligent responses for symptom triage and appointment scheduling. The workflow also supports escalation to a human agent and logs all interactions in a web dashboard.
Demo Video
Key Features
- Document upload for custom AI training (RAG)
- Voice AI agent for healthcare triage and appointment booking
- WhatsApp AI agent for chat-based support
- Urgency detection and emergency recommendations
- Appointment scheduling with user details
- Escalation to human agent and chat log dashboard
Sample Workflow
- User uploads a healthcare triage document to train the agent.
- Voice agent interacts with user, detects symptoms, and provides recommendations.
- Agent books appointments and requests additional details as needed.
- WhatsApp agent responds to chat messages and can escalate to a human agent.
- All interactions are logged and visible in the web dashboard.
This solution demonstrates seamless integration of AI and human support for healthcare scenarios, ensuring both automation and personal assistance when required.
Technical Implementation
Built by A'sTechware using advanced AI technologies including RAG (Retrieval-Augmented Generation), OpenAI GPT models, Twilio for WhatsApp and Voice integration, and LangChain for orchestration. The system demonstrates production-ready AI agent capabilities that can be customized for various healthcare and service industries.
